MULTI PROPERTY, END USER TECHNOLOGY, "IT" PERSON
This large team of domestic service professionals requires an end-user support person for all technical equipment management and troubleshooting. Although your base point of operation will be in Bedford, NY, there are a total of three residential locations inclusive of NYC, and Southampton. There is currently an IT Director but we require a more junior person for additional support. It is important that you have an organic sense of wanting to assist others, to be resourceful toward resolve, be proactive in keeping up with the latest technology which may be beneficial to the team of staff and apprised of all updates. Ability to be flexible to travel between locations as necessary.
Based out of Bedford location.
Willingness to travel to other locations as needed.
Performing weekend coverage may be required.
On-call rotations for support.
Support all business software on company laptops, PC's, mobile devices
Break/Fix support for all desktops, laptops, mobile phones, scanners, printers
Troubleshoot basic network connectivity
Troubleshoot and maintenance of Mac OS
Properly documents accurate and detailed information regarding issues, troubleshooting steps, and resolutions
Willing to learn supporting new technologies and systems
Well organized and able to resolve issues in a timely manner
Solid knowledge of Windows 10 Professional
Solid knowledge of MS Office Suite
5 years of technical support experience
Computer Science degree
A+ certification is a plus